Refund policy

Return & Warranty Policy

Returns/Cancellations


Shuttle Place Vancouver offers a 14-day conditional return policy for all of its products purchased at regular price, except gift cards, badminton shuttles, accessories and health products (body support products, including socks and hygiene related products).

Any "unused" (brand new with original tags and/or in its original packaging) products may be returned at buyers cost for an exchange or a refund in store credit within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Customers are responsible for any possible custom/brokerage fees for the return shipment.  Refunds are in STORE CREDIT ONLY.  *Store credits cannot be used towards Shipping/Handling/Custom/Brokerage fees. 

Shuttle Place Vancouver offers the lowest price possible. Purchases made during a SALE or on CLEARANCE are FINAL SALE and cannot be returned or exchanged. Gift cards, badminton shuttles, accessories and health products (body support products, including socks and hygiene related products) are also FINAL SALE and cannot be returned or exchanged.  We do not offer price adjustments.  We do not price match.

Returns and exchanges will only be accepted for items that are in NEW, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted.  Customers are responsible for the shipping & handling fees for exchanges. One-time exchange only.

Please note that there is a minimum $2 transaction fee plus handling fee for order cancelling.  Please email us with your order number with any cancellation/change requests. 

Please see chart below:

Cancelling Regular Orders

Cancelling Pre Orders

$2.00 CAD

$5.00 CAD
After tracking/pick up notification is received $5.00 CAD
If shipped out already $8.00 CAD + Shipping cost

Charges are made due to credit card fees, handling time, package materials, etc. 

If a package is not picked up by the customer from the courier access point or if a customer refuses a package, and the package gets returned to us, the customer will be responsible for the return shipping cost.  

If a customer decides to cancel an order where the package is returned to us (due to not picked up by customers or customer refused the package), the $8 handling fee, the initial shipping cost, and the return shipment cost will be deducted from the refund (custom printing orders cannot be cancelled. Full stringing service fee and all other service fees will be deducted from the refund for rackets that are already strung/gripped/stenciled).  If the customer would like the package to be reshipped to them, the customer will be responsible for the reshipment cost. 

How to Return or Exchange?

If returning from an order purchase eligible for free shipping that will total under $200/$250, the buyer must cover for the standard shipping fee plus tax covered by Shuttle Place Vancouver from the original order.

Please contact us prior to shipping back an order. If a customer ships products back to us without contacting us first and/or the return has passed the 14 days return/exchange period, only 50% store credit of the original price (less any relating restocking fees and shipping fee from the original order) will be honored. 

Rackets:
  • Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.
  • If a racket was requested to be strung, gripped, and/or stenciled by YShuttle Place Vancouver, it is considered a customized racket and is not eligible for return/exchange.
  • If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return/exchange. 
  • Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage. Once used, the racket is not eligible for return/exchange. 
All Other Items: must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition, if not subject to 10% restocking fee. 

All Returns/Exchange must be sent back to Shuttle Place Vancouver using pre-paid shipping (buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed (any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order number written on the outside of the box for smooth process. Shuttle Place Vancouver is not responsible for any returns sent without notice. 

IMPORTANT:
  • Shuttle Place Vancouver is not responsible for any custom clearance fees (or any other fees applicable).
  • Return packages will not be accepted until the customer has paid for the fees. 
  • All payments are charged in CAD, thus all refunds are made in CAD. If you are purchasing from outside of Canada (I.e. USA), the exchange rate will be in effect and may not be equivalent to the exact amount paid in USD. Shuttle Place Vancouver can offer store credit so that you can retain the full value, however we are not responsible for any amount lost due to currency exchange.

*No refund/exchange and/or replacement for any broken string. Please contact us if you have any questions.

Shuttle Place Vancouver Warranty Policy

1. Warranty Coverage

All rackets purchased from Shuttle Place Vancouver come with a 3-month manufacturer’s warranty, effective from the date of purchase. This warranty is provided exclusively by the brands and not by Shuttle Place Vancouver.

  • The warranty covers manufacturer defects only and does not include accidental damage or misuse.
  • Claims are not guaranteed to result in a replacement racket. The final decision lies with the manufacturer, Ogkils, for determining manufacturer defects.

2. Warranty Claims

If Ogkils approves a claim for a manufacturer defect:

  • A replacement racket (frame only) will be provided.
  • Please note: Replacement rackets do not come with an additional warranty.
  • Stringing for replacement rackets will incur an additional charge.
  • Shipping costs associated with warranty claims are the responsibility of the buyer.

IMPORTANT:

  • Do not cut the string, as this will void the warranty.
  • Rackets strung above the recommended tension will also void the warranty.

3. Warranty Exclusions

  • This warranty does not cover string breakage or any racket damage resulting from intentional or inadvertent misuse, as determined by Ogkils.

4. Claim Processing Time

  • The warranty claim process may take approximately 2 to 6 months, depending on shipping and processing times.

For all warranty inquiries and claim instructions, please contact Shuttle Place Vancouver directly.