物流政策
Order processing
Orders ship from our location in Richmond, British Columbia. We pack and dispatch most orders within 1–2 business days of payment.
If your order includes our stringing service, please allow an additional 3–5 business days before it ships, so our stringer can complete the work at your requested tension. If you have not told us a tension, we will email you before stringing — your order will not ship until we hear back.
Orders placed on weekends or statutory holidays begin processing the next business day.
Shipping rates — rackets
| British Columbia | $9.99 CAD |
| Alberta, Yukon | $12.99 CAD |
| Manitoba, Saskatchewan | $14.99 CAD |
| Ontario, Quebec & Atlantic Canada | $14.99 CAD |
| Free shipping within Canada | orders over $200 CAD |
| US West — CA, WA, OR, AZ, ID, NV | $13.99 USD |
| US Central & South | $15.99 USD |
| US East & Atlantic | $17.99 USD |
| Alaska & Hawaii | $19.99 USD |
| Free shipping to the United States | orders over $250 USD |
Enter your address at checkout to see the exact rate for your state before you pay.
Shipping rates — strings, grips, socks, shoes and accessories
| Canada — standard, up to 2 kg | $14.90 CAD |
| Canada — standard, 2 to 30 kg | $21.90 CAD |
| Canada — express, up to 2 kg | $21.90 CAD |
| United States — up to 0.5 kg | $7.90 CAD |
| United States — 0.5 to 1.5 kg | $19.90 CAD |
| United States — 1.5 to 30 kg | $29.90 CAD |
| United States — express, up to 1.5 kg | $34.90 CAD |
| Free shipping — Canada and United States | orders over $100 CAD |
Shipping rates — racket bags
| British Columbia, Alberta | $18.00 CAD |
| Rest of Canada | $25.00 CAD |
| United States | $32.00 USD |
Where we ship
Coverage differs by product, because rackets travel as oversized parcels:
- Rackets — Canada, the United States, and the United Kingdom (England, Scotland and Wales). Rackets cannot currently be shipped to the Northwest Territories or Nunavut.
- Strings, grips, socks, shoes and accessories — everywhere above, plus Ireland, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel and the United Arab Emirates.
- Racket bags — Canada and the United States.
- Shuttlecocks — Alberta, British Columbia and Ontario only.
Rates outside Canada and the US are calculated live at checkout from parcel weight and address. If no shipping option appears for your address, we do not currently ship that item to your country — email us and we will tell you what we can arrange.
Delivery times
These are estimates from the day your order ships, not guarantees. Carrier delays, weather and customs inspections are outside our control.
| Metro Vancouver & BC | 1–3 business days |
| Rest of Canada | 3–8 business days |
| United States | 5–12 business days |
| International | 10–21 business days |
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your parcel is dispatched. If it has not arrived within a few hours of that email, please check your spam folder before contacting us.
Duties, taxes and customs
All prices on this site are charged in Canadian dollars. Orders shipped outside Canada may be subject to import duties, sales taxes and brokerage fees levied by the destination country. These charges are not included in your order total, are not collected by us, and are the responsibility of the recipient.
Customs authorities require us to declare the accurate contents and value of every shipment. We cannot mark an order as a gift or declare a lower value than you paid.
For orders shipping to the United States, we will email you before dispatch to confirm you understand the customs charges that may apply.
Delivery addresses and undelivered parcels
Please check your shipping address carefully at checkout. We are not able to redirect a parcel once it has been handed to the carrier.
If a parcel is returned to us because it was refused, or because it was not collected from the carrier's access point, the return shipping cost is the customer's responsibility. If you would like the order sent out again, the reshipment cost is also the customer's responsibility. Cancellations at that stage are handled under our Refund Policy.
Lost or damaged shipments
If your parcel arrives damaged, or tracking shows it as delivered but you cannot find it, contact us at shuttleplacevancouver@gmail.com within 14 days of the delivery date and we will open a claim with the carrier on your behalf. Please keep all packaging until the claim is settled.
Questions
Email shuttleplacevancouver@gmail.com or call (672) 200-1152. We are a small team and answer every message ourselves.